SUPPLEMENTAL TERM OF USE AND PRIVACY STATEMENT FOR STRYKER PRODUCT INQUIRY SYSTEM
The online Stryker Product Inquiry System (the “Stryker Product Inquiry System”) is a confidential reporting system provided by Stryker Corporation (“Stryker” or the “Company”) and is accessible by anyone with access to www.Stryker.com and is intended for use by healthcare professionals, patients, Stryker personnel and others for the purpose of submitting confidential information about products and services manufactured and distributed by Stryker Corporation and its subsidiaries around the world. Users of the system are referred to collectively as “You” or “Your”.
Users of the Stryker Product Inquiry System who are residents of the ɫƵan Union and other countries having data protection regulations in place (collectively, the “DP Countries”) or who are submitting information relating to product inquiries arising in DP Countries require Stryker to notify You of Stryker’s collection and retention practices regarding personal information submitted through the Stryker Product Inquiry System. In addition, pursuant to ɫƵan Union (EU) and other countries’ data privacy regulations, You must consent to the terms and conditions regarding the information that is being submitted. Use of the Stryker Product Inquiry System is completely voluntary. If You do not accept the terms below, we are unable to accept any information submitted by You through the Stryker Product Inquiry System and any information You submitted will be deleted in its entirety. As an alternative You may report this matter to Your local Stryker sales representative or customer service representative instead of via this website in accordance with the EU Medical Device Directive (EU MDD), or the applicable Regulatory Agency requirements in the country in which You are located.
Additional Information regarding materials collected on the Stryker Product Inquiry System?
With respect to the Stryker Product Inquiry System, Stryker is collecting information related to the product and the use of the product for the event which You are reporting and will consist of your name, contact details, any information related to the event you are reporting including the details of the event and the information to identify the product. If You are a patient, Your information will include information relating to the procedure and other sensitive personal information to the Company.
Special Notice for Healthcare Professionals: Please note that among the relevant details You will be asked to provide information relating to the patient who may be the subject of the question or concern. Stryker asks You to NOT PROVIDE PATIENT NAMES, and that You only provide information that can serve as identifying information by You to relate relevant information back to the patient. By using the Stryker Product Inquiry System You represent and warrant that You have received the appropriate consents from the patient relating to his / her personal information (including sensitive personal information) being provided to the Company via the Stryker Product Inquiry System.
Special Notice for Stryker Personnel: Please note that your personal information is governed by the employee personal information policy, a copy of which is available from Your local HR.
How will the Information be used?
Information provided by You will be used by the Company to (a) determine if the products have met their designed purposes as stated in their associated Instructions for Use (IFU), (b) assist in making improvements to the products and (c) meet regulatory obligations in countries around the world. All the information will be stored on the Stryker Product Inquiry System database hosted by the Company in the United States of America. Unless required by law or litigation, the information in the Stryker Product Inquiry System database may only be reviewed and used by those authorised individuals who need to know the data to fulfill their job duties. These individuals may include appropriate employees in Regulatory and Quality Assurance, Manufacturing, Customer/Technical Service and Legal functions at the Company. It may also include regulatory authorities and their representatives (collectively, the “Officials”) in order to comply with local legal requirements. Those individuals may be located in the United States or in another country where the ɫƵan Commission as well as other national authorities have not found that the privacy laws ensure the same level of protection of personal data as provided in the EU or locally. In addition, all information you provide will be stored by the Company during the course of answering your question(s) or investigating the report, and will remain in storage for a time period equal to the longest requirement of all the countries in which Stryker Corporation conducts business. Upon expiration of such time frame, the information will be deleted. The Company will take adequate technical, organizational, and legal steps to secure the information You provide.
If you have any questions regarding the Stryker Product Inquiry System and Stryker’s practices with respect to the information submitted through the system, You may contact us at Corporatecomplaintdesk@stryker.com.